Cancellations & Returns

Cancelling an order

Changed your mind? Good thing I'm a vulture and not an asshole! Email hello@popvulture.com.au as soon as possible.

• Before dispatch: I’ll cancel your order and provide a full refund.
• After dispatch: The order cannot be cancelled, but you can return it once it arrives.

14-day returns and size exchanges

Contact me within 14 days of delivery if you want to return your order or change sizes.

Returned items must be:

- Unworn (beyond a quick try on), unwashed and unaltered
- Clean and free from marks, scents and pet hair
- Returned with their original tags attached

You are responsible for tracked return postage.

For a refund, I’ll return the amount paid for the item to your original payment method within five business days of receiving and checking it.

For a size exchange, you pay to return the original item and I’ll cover delivery of one replacement, subject to availability.

Any original shipping charge is non-refundable unless the item is faulty or I made a mistake with your order.

Faulty, damaged or incorrect items

If something is wrong, email hello@popvulture.com.au with your order number, a description of the problem and photos if available.

I’ll assess the issue and provide the appropriate repair, replacement or refund under Australian Consumer Law. I’ll also cover reasonable return postage for confirmed faults or incorrect items.

The 14-day limit and change-of-mind conditions do not apply to faulty products.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.